Man with Van Roehampton Privacy Policy

This Privacy Policy explains how Man with Van Roehampton collects, uses, stores, shares, and protects your personal data. It applies to all Man with Van Roehampton customers and prospective customers in the Roehampton area and any individuals who contact us about our services, including home moves, office moves, collections, deliveries, and related services.

Man with Van Roehampton is committed to safeguarding your privacy and handling your personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Data Controller

Man with Van Roehampton acts as the data controller for the personal data it processes in connection with providing its services. This means Man with Van Roehampton decides how and why your personal data is used and is responsible for ensuring that such use complies with applicable data protection law.

Personal Data We Collect

The type and amount of personal data we collect depends on how you interact with us and the services you request. We may collect the following categories of data:

Identification and contact details, such as your full name, address, collection and delivery addresses, and any other address relevant to your move, and any other contact details you choose to provide.

Service and booking information, such as details of the items to be moved, access details at collection and delivery locations, preferred dates and times, service preferences, special instructions, and records of quotations we provide.

Communication records, such as information contained in messages you send to us, and notes we make about your communications with us for customer service and operational purposes.

Payment and transaction data, such as amounts charged, payment method used, payment status, and related invoice information. We do not store full payment card details when you pay using a third-party payment provider or banking service.

Technical and usage data, where applicable, such as information generated when you visit our website, including IP address, browser type, and pages visited. This information may be collected using cookies or similar technologies, where allowed by law.

How We Collect Your Data

We may collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question about our services. This can be done through phone, online forms, or other communication channels you choose to use.

We may also collect data when you use our website or online tools and when you correspond with us for customer support or complaints handling. In some cases, we may receive information about you from third parties who arrange a service on your behalf or who provide services to us, such as payment providers or digital advertising platforms.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under the GDPR. The main lawful bases we rely on are:

Performance of a contract: We process your data to provide quotations, manage and perform your removal or delivery service, issue invoices, and respond to your service-related queries. Without this data, we may not be able to provide the requested services.

Legitimate interests: We may process your data for our legitimate business interests, such as improving our services, managing our relationship with you, preventing fraud, keeping records of past jobs, and defending or establishing legal claims. We carefully balance these interests against your rights and freedoms.

Legal obligation: We may process certain data to comply with legal and regulatory obligations, such as tax and accounting requirements, record-keeping rules, and responding to lawful requests from authorities.

Consent: In some circumstances, we may rely on your consent, for example, when sending certain marketing communications where consent is required. You can withdraw your consent at any time by contacting us.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services, including assessing your requirements, preparing and sending quotes, confirming bookings, planning routes, and fulfilling your move or delivery.

To communicate with you, including responding to your enquiries, contacting you about your booking, confirming details of your service, and informing you of any changes or issues.

To manage payments and accounting, including issuing invoices, processing payments via third-party payment processors, recording transactions, and handling any payment disputes or queries.

To manage our business operations, such as analysing service performance, improving our processes, training staff, and maintaining internal records of completed and pending jobs.

To send marketing or service updates, where permitted by law, and where necessary to keep you informed about changes to our services or relevant information about similar services you previously purchased.

To comply with legal obligations and to protect our rights, including record-keeping for tax and auditing, dealing with complaints, and managing or defending legal claims.

Data Retention

We retain your personal data only for as long as is reasonably necessary for the purposes described in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements.

In general, we keep customer and booking records for a period that allows us to respond to queries, manage repeat bookings, and comply with applicable limitation periods for legal claims. Financial and transaction records may be retained for longer in line with tax and accounting rules.

When personal data is no longer needed, we will delete it or anonymise it so that you can no longer be identified from it.

Data Sharing and Processors

We may share your personal data with trusted third parties in order to deliver our services and run our business. These third parties act either as data processors on our behalf or as separate data controllers.

We may use service providers that process data for us, such as payment processing companies, IT and hosting providers, communication and customer service tools, and providers that assist us with administrative or operational tasks. These processors are only allowed to use your data in accordance with our instructions and must implement appropriate security measures.

We may also share data with professional advisers, such as accountants or legal advisers, and with public authorities where required by law or to protect our legal rights.

We do not sell your personal data. Any data sharing is limited to what is necessary and is carried out in compliance with data protection law.

International Transfers

Some of our service providers may operate or store data outside the United Kingdom or the European Economic Area. Where this occurs, we take steps to ensure that your personal data is afforded an equivalent level of protection, such as by relying on adequacy regulations or appropriate safeguards recognised under data protection law.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure. These measures include secure storage, access controls, and restrictions on who within our organisation can access personal data.

While we strive to protect your information, no method of transmission or storage can be guaranteed to be completely secure. You are encouraged to take care when sharing personal data and to contact us if you suspect any misuse of your information.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data, subject to certain conditions and exemptions. These include:

Right of access: You can request confirmation of whether we hold your personal data and ask for a copy of that data.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data.

Right to erasure: You can request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected.

Right to restriction of processing: You can ask us to restrict the use of your data in specific situations, such as when you contest its accuracy or object to our processing.

Right to data portability: You can request a copy of certain personal data in a structured, commonly used, machine-readable format and ask that we transfer it to another controller where technically feasible.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests, including any profiling, and you can always object to the use of your data for direct marketing.

Right to withdraw consent: Where we rely on consent, you can withdraw it at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

If you wish to exercise any of these rights, you can contact us using the contact details provided on our website or through the usual communication channels you use with us. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us so we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority, the Information Commissioner's Office, if you believe your rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any significant changes will be posted on our website, and the updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

This Privacy Policy applies to all Man with Van Roehampton customers and prospective customers in the Roehampton area and is intended to provide clear information about how we protect your privacy and comply with data protection law.



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What Our Customers Say

Excellent on Google
4.9 (70)
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Excellent company--everything ran smoothly on the day with no hassle. The team was genuinely lovely, and nothing was ever too much trouble. Thank you, Roehampton Man With Van Removals.

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Contact us


Company name: Man with Van Roehampton
Opening Hours: Monday to Sunday, 07:00-00:00
Street address: 50 Chartfield Avenue
Postal code: SW15 6HG
City: London
Country: United Kingdom
Latitude: 51.4573310 Longitude: -0.2285800
E-mail: [email protected]
Web:
Description: Give us a ring and book our reliable and affordable moving services in Roehampton, SW15! Get your special deal today!