Terms and Conditions for Man With Van Roehampton
These Terms and Conditions set out the basis on which Man With Van Roehampton provides moving, transport and related services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms. They are designed to create a clear understanding between the service provider and the customer, covering the booking process, payments, cancellations, liability, waste regulations and governing law. For the purposes of these terms, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer making the booking or authorising the service.
These terms apply to all standard removals, single-item transport, furniture moves, deliveries, collections, loading assistance and related labour services arranged through Man and Van Roehampton. They do not override any rights you may have under UK consumer law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The customer is responsible for reading these terms carefully before confirming a booking.
In these terms, the service means the transportation of goods, items or waste, together with reasonable handling and loading assistance agreed in advance. The phrase Man With Van Roehampton is used throughout this page as a trading reference and for consistency with the services described. Where the customer requests additional services not originally agreed, such services will only be provided if available and may be subject to extra charges.
1. Booking Process
Bookings are accepted subject to availability and are only confirmed once we have acknowledged the relevant details and provided a booking reference, written confirmation, or an equivalent acceptance method. When making a booking, you must provide accurate and complete information, including the collection and delivery addresses, access details, item descriptions, estimated number of items, preferred date and time, and any special handling requirements. Any error or omission may affect the price, the timing or the success of the service.
The quoted price is based on the information supplied at the time of booking. If the actual circumstances differ from the details provided, we may revise the price, change the vehicle size, adjust the crew requirements, or refuse to proceed where it is unsafe or impractical to do so. Examples of information that may affect the service include stairs, parking restrictions, long carrying distances, lifts out of service, unusually heavy items, dismantling needs, and restricted access. The customer must ensure that the premises, items and access routes are ready at the agreed time.
We may ask for photographs, a detailed inventory, or further information before accepting the job, especially where man and van services in Roehampton involve bulky furniture, fragile goods, antiques, appliances or waste removal. If a booking is made on behalf of another person, the individual making the booking confirms that they are authorised to accept these terms for all parties involved. Unless otherwise agreed, the customer must be present, or must appoint a responsible adult to receive the service and make decisions on site.
2. Payments and Charges
All charges will be set out in the quote, booking confirmation or invoice where applicable. Prices may be fixed, hourly, or based on a combination of vehicle, labour, distance and waiting time. Unless stated otherwise, prices are exclusive of any additional charges arising from changes to the booking, including congestion, parking penalties caused by the customer’s instructions, additional loading time, missed access windows, extra labour, waiting time, or disposal fees. Any fees due for materials, tolls, permits or third-party services will be charged to the customer where they were not included in the original price.
Payment must be made in the manner agreed at the time of booking, which may include bank transfer, card payment, cash or other approved methods. Unless otherwise specified, payment is due immediately upon completion of the service. Where credit terms are agreed in writing, invoices must be paid by the due date stated. Late payment may result in a reasonable administration charge and interest to the extent permitted by law. We reserve the right to suspend further services or decline future bookings where there are unpaid sums outstanding.
Any deposit requested to secure a booking may be non-refundable, except where cancellation rights apply under law or where we cancel the service without fault on your part. If the final service differs from the original quotation because of extra work, we will explain the revised charge before continuing whenever reasonably practicable. The customer remains responsible for all sums due, including any additional costs that arise because items are heavier, more numerous, more difficult to access or more time-consuming to move than originally described.
3. Cancellations, Amendments and Delays
You may request a cancellation or amendment by giving notice as soon as possible. Cancellations made more than 48 hours before the scheduled service may be eligible for a full or partial refund, depending on any non-recoverable costs already incurred. Cancellations made within 48 hours of the agreed start time may be subject to a cancellation charge reflecting reserved time, preparation, and committed resources. If the vehicle, crew or equipment has already been dispatched, the customer may be charged for travel time, waiting time and any other loss reasonably incurred.
We may cancel or reschedule the service if there is a genuine safety issue, severe weather, traffic disruption, unlawful or unsafe access, unpaid sums from a previous booking, or any circumstance outside our reasonable control. If we cancel without fault on your part, any prepaid amount for the affected service will normally be refunded, unless the cancellation is due to your breach of these terms. We will make reasonable efforts to notify you of any significant delay and to agree a revised appointment time where possible.
Where the customer is not ready at the agreed time, we may charge waiting time, missed appointment fees or a rebooking fee. If access is impossible, the customer fails to provide adequate instructions, or the premises are not suitable for the vehicle or item type, the service may be treated as cancelled by the customer. For Man With Van Roehampton bookings involving timed collections, any delay caused by the customer may affect downstream work and may be charged accordingly.
4. Liability and Customer Responsibilities
The customer must ensure that all items handed over for transport are properly packed, labelled, and suitable for movement. Fragile, high-value, sentimental, loose, perishable, dangerous or prohibited items must be declared in advance. Unless we agree otherwise in writing, we do not accept responsibility for preparing items for transport, disconnecting services, or assessing whether an item is safe to move. It is your responsibility to protect floors, walls, fixtures, and any other vulnerable surfaces at the collection and delivery premises where special protection is needed.
We will take reasonable care when handling goods and carrying out the service. However, to the fullest extent permitted by law, we are not liable for loss or damage arising from: inadequate packing; inherent defects in goods; normal wear and tear; pre-existing damage; inaccurate descriptions; delayed access; or instructions given by the customer that increase risk. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted under UK law.
If our team dismantles or reassembles items at your request, we will do so using reasonable skill and care, but we do not guarantee that old, defective or poorly made items can be reassembled without issue. The customer should remove or secure any contents inside furniture, appliances or containers unless we have expressly agreed to do so. Where our staff move items on behalf of the customer, it is assumed that the customer has authority to authorise that movement and has confirmed the items are lawful to transport.
5. Waste, Disposal and Environmental Regulations
Where the service includes collection, disposal, or removal of waste, the customer must provide accurate information about the nature of the waste and any special handling requirements. Man and Van Roehampton will only collect, transport or dispose of waste in accordance with applicable UK legislation, including environmental and waste carrier requirements. The customer must not present hazardous, clinical, chemical, asbestos-containing, pressurised, explosive or otherwise prohibited materials unless we have expressly agreed in writing and are legally permitted to handle them.
All waste remains the customer’s responsibility until lawful transfer or disposal has taken place. If the waste is misdescribed, mixed with prohibited materials, contaminated, excessively heavy, or otherwise unsuitable for the agreed service, we may refuse collection or charge additional fees for segregation, handling or lawful disposal. The customer warrants that they are entitled to transfer the waste and that no third-party consent is required. If any item has residual value, the customer must state whether it is waste, for reuse, recycling or disposal, as this may affect the service and legal obligations.
We may provide evidence of lawful disposal or transfer where appropriate and where such records are customarily maintained. The customer agrees not to request or encourage any disposal method that would breach local authority rules, environmental regulations, or duty of care requirements. If a booking includes waste removal, the customer must ensure that the quantity and type of waste match the booking details. Additional waste presented on the day may be refused or charged separately. We reserve the right to halt the job if we reasonably believe the waste load is unlawful or unsafe.
6. Force Majeure, Complaints and Service Standards
We are not responsible for delay or failure to perform our obligations where caused by events beyond our reasonable control, including but not limited to severe weather, fire, flood, accident, strike, road closure, police or regulatory intervention, vehicle breakdown, public disorder, or interruption to utilities or communications. In such cases, we will aim to resume the service as soon as reasonably possible or offer a revised appointment if appropriate. Any additional cost caused by events outside our control may be charged to the extent permitted by law.
If you believe the service has not been provided in accordance with these terms, you should raise the issue as soon as reasonably practical so that it can be assessed promptly. We may ask for photographs, written details, or supporting information to help investigate the matter. Where a complaint is upheld, our remedies may include repair, replacement, a partial refund or another fair resolution, depending on the circumstances and the extent of any proven loss. Nothing in these terms affects your statutory rights as a consumer.
Any claim for loss or damage must be notified within a reasonable time after the service, and in any event as soon as reasonably possible after discovery. You must give us a fair opportunity to inspect the alleged damage and, where appropriate, to mitigate any loss. Claims that are not supported by evidence, that relate to items already damaged before the service, or that concern matters outside our control may be rejected. Our total aggregate liability for any one booking will be limited to the amount paid or payable for the relevant service, except where such limitation is prohibited by law.
7. Governing Law and General Provisions
These Terms and Conditions, and any dispute or claim arising from or connected with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law permits proceedings in another part of the United Kingdom. If any provision is held to be unlawful, void or unenforceable, that provision shall be severed and the rest of the terms shall remain effective.
We may update these terms from time to time to reflect changes in the law, business practices or service scope. The version in force at the time of your booking will normally apply to that booking, unless a change in law requires otherwise. No variation of these terms will be binding unless agreed by us in writing or expressly confirmed through the booking process. The customer may not assign the benefit of the service without our consent, and any waiver of a breach by us shall not be treated as a waiver of any later breach.
By proceeding with a booking, the customer confirms acceptance of these terms in relation to the services ordered from Man With Van Roehampton. These terms are intended to be fair, practical and consistent with UK standards for transport and moving services. They do not create any partnership, employment, or agency relationship between the parties beyond the specific service arrangement agreed for the relevant booking.